Refund policy
Refund Policy — Solavène Botanical Wellness
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font-family: 'Jost', system-ui, sans-serif;
background: var(--cream);
color: var(--ink);
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/* ── HEADER ── */
.page-header {
background: var(--moss);
padding: 56px 40px 48px;
text-align: center;
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.ph-eye {
font-size: 9px;
font-weight: 500;
letter-spacing: 4px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 12px;
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.ph-title {
font-family: 'Cormorant Garamond', serif;
font-size: 42px;
font-weight: 300;
color: #fff;
margin-bottom: 10px;
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.ph-sub {
font-size: 12px;
font-weight: 300;
color: rgba(255,255,255,.35);
line-height: 1.7;
max-width: 480px;
margin: 0 auto;
}
.ph-rule {
width: 48px;
height: 1px;
background: var(--gold);
opacity: .4;
margin: 16px auto 0;
}
/* ── DATE BAR ── */
.date-bar {
background: #fff;
border-bottom: 1px solid var(--border);
padding: 12px 40px;
text-align: center;
font-size: 11px;
font-weight: 300;
color: var(--muted);
letter-spacing: .5px;
}
.date-bar strong { color: var(--moss); font-weight: 500; }
/* ── LAYOUT ── */
.page-wrap {
max-width: 860px;
margin: 0 auto;
padding: 56px 40px 80px;
}
/* ── QUICK SUMMARY CARDS ── */
.summary-grid {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 14px;
margin-bottom: 48px;
}
.summary-card {
background: #fff;
border: 1px solid var(--border);
border-radius: 10px;
padding: 20px 20px 18px;
text-align: center;
}
.sc-icon { font-size: 24px; margin-bottom: 10px; display: block; }
.sc-title {
font-size: 12px;
font-weight: 500;
color: var(--moss);
letter-spacing: .5px;
margin-bottom: 6px;
text-transform: uppercase;
font-size: 10px;
letter-spacing: 1.5px;
}
.sc-body {
font-size: 12px;
font-weight: 300;
color: var(--muted);
line-height: 1.7;
}
.sc-highlight {
font-family: 'Cormorant Garamond', serif;
font-size: 22px;
font-weight: 300;
color: var(--gold);
display: block;
margin-bottom: 4px;
}
/* ── TOC ── */
.toc {
background: #fff;
border: 1px solid var(--border);
border-radius: 10px;
padding: 22px 26px;
margin-bottom: 48px;
}
.toc-title {
font-size: 10px;
font-weight: 600;
letter-spacing: 2.5px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 12px;
padding-bottom: 10px;
border-bottom: 1px solid var(--border);
}
.toc-list {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 4px 24px;
}
.toc-item {
font-size: 12px;
font-weight: 300;
color: var(--muted);
padding: 4px 0;
text-decoration: none;
display: flex;
gap: 8px;
align-items: baseline;
transition: color .15s;
}
.toc-item:hover { color: var(--gold); }
.toc-num {
font-size: 10px;
font-weight: 500;
color: var(--gold);
opacity: .6;
min-width: 20px;
}
/* ── SECTIONS ── */
.rp-section {
margin-bottom: 44px;
scroll-margin-top: 24px;
}
.sec-header {
display: flex;
align-items: center;
gap: 14px;
margin-bottom: 16px;
padding-bottom: 12px;
border-bottom: 1px solid var(--border);
}
.sec-num {
font-family: 'Cormorant Garamond', serif;
font-size: 28px;
font-weight: 300;
color: var(--gold);
opacity: .6;
line-height: 1;
min-width: 36px;
}
.sec-title {
font-size: 16px;
font-weight: 500;
color: var(--moss);
letter-spacing: .3px;
}
.body-text {
font-size: 13.5px;
font-weight: 300;
color: var(--text);
line-height: 1.9;
margin-bottom: 14px;
}
.body-text strong { font-weight: 500; color: var(--moss); }
.body-text a { color: var(--gold); text-decoration: none; }
.body-text a:hover { text-decoration: underline; }
.sub-head {
font-size: 11px;
font-weight: 600;
letter-spacing: 1.5px;
text-transform: uppercase;
color: var(--moss);
margin: 22px 0 10px;
}
/* ── SCENARIO TABLE ── */
.scenario-table {
width: 100%;
border-collapse: collapse;
margin: 16px 0 20px;
background: #fff;
border-radius: 10px;
overflow: hidden;
border: 1px solid var(--border);
}
.scenario-table thead tr {
background: var(--moss);
}
.scenario-table thead th {
font-size: 10px;
font-weight: 600;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--gold);
padding: 12px 16px;
text-align: left;
}
.scenario-table tbody tr {
border-bottom: 1px solid var(--border);
}
.scenario-table tbody tr:last-child { border-bottom: none; }
.scenario-table tbody tr:nth-child(even) { background: #FDFAF4; }
.scenario-table tbody td {
font-size: 13px;
font-weight: 300;
color: var(--text);
padding: 12px 16px;
vertical-align: top;
line-height: 1.65;
}
.scenario-table tbody td:first-child { font-weight: 400; color: var(--moss); }
.badge {
display: inline-block;
font-size: 10px;
font-weight: 600;
padding: 3px 10px;
border-radius: 20px;
}
.badge-yes { background: #F0FDF4; color: #166534; border: 1px solid rgba(22,101,52,.2); }
.badge-no { background: #FFF1F2; color: #9F1239; border: 1px solid rgba(159,18,57,.2); }
.badge-case { background: #FDF6E3; color: #92400E; border: 1px solid rgba(146,64,14,.2); }
/* bullet list */
.rp-list {
list-style: none;
padding: 0;
margin: 0 0 14px;
}
.rp-list li {
display: flex;
gap: 12px;
padding: 7px 0;
font-size: 13.5px;
font-weight: 300;
color: var(--text);
line-height: 1.75;
border-bottom: 1px solid rgba(200,151,58,.06);
}
.rp-list li:last-child { border-bottom: none; }
.rp-list li::before {
content: '✦';
color: var(--gold);
font-size: 9px;
flex-shrink: 0;
margin-top: 5px;
opacity: .6;
}
/* process steps */
.steps {
counter-reset: steps;
margin: 16px 0 20px;
}
.step {
display: flex;
gap: 16px;
padding: 14px 0;
border-bottom: 1px solid rgba(200,151,58,.08);
align-items: flex-start;
}
.step:last-child { border-bottom: none; }
.step-num {
font-family: 'Cormorant Garamond', serif;
font-size: 26px;
font-weight: 300;
color: var(--gold);
line-height: 1;
min-width: 28px;
flex-shrink: 0;
}
.step-content {}
.step-title {
font-size: 13px;
font-weight: 500;
color: var(--moss);
margin-bottom: 3px;
}
.step-body {
font-size: 13px;
font-weight: 300;
color: var(--muted);
line-height: 1.7;
}
/* callout boxes */
.callout {
border-left: 3px solid var(--gold);
background: #FDFAF4;
border-radius: 0 8px 8px 0;
padding: 14px 18px;
margin: 16px 0;
font-size: 13px;
font-weight: 300;
color: var(--text);
line-height: 1.8;
}
.callout strong { font-weight: 500; color: var(--moss); }
.callout.info {
border-left-color: var(--sage);
background: #F4F8F4;
}
/* contact block */
.contact-block {
background: var(--moss);
border-radius: 10px;
padding: 24px 28px;
margin-top: 16px;
}
.cb-label {
font-size: 9px;
font-weight: 600;
letter-spacing: 3px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 10px;
}
.cb-line {
font-size: 13px;
font-weight: 300;
color: rgba(255,255,255,.6);
line-height: 1.9;
}
.cb-line strong { color: rgba(255,255,255,.85); font-weight: 400; }
.cb-line a { color: var(--gold); text-decoration: none; }
/* closing note */
.closing-note {
background: #fff;
border: 1px solid var(--border);
border-radius: 10px;
padding: 22px 26px;
margin-top: 16px;
}
.cn-label {
font-size: 9px;
font-weight: 600;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 8px;
}
.cn-text {
font-size: 13px;
font-weight: 300;
color: var(--muted);
line-height: 1.85;
}
/* footer */
.page-footer {
background: var(--moss);
padding: 24px 40px;
text-align: center;
}
.pf-brand {
font-family: 'Cormorant Garamond', serif;
font-size: 15px;
letter-spacing: 5px;
text-transform: uppercase;
color: var(--gold);
opacity: .6;
margin-bottom: 6px;
}
.pf-note {
font-size: 10px;
font-weight: 300;
color: rgba(255,255,255,.2);
line-height: 1.7;
}
.pf-note a { color: rgba(255,255,255,.3); text-decoration: none; }
@media(max-width:680px){
.page-wrap { padding: 36px 20px 60px; }
.summary-grid { grid-template-columns: 1fr; }
.toc-list { grid-template-columns: 1fr; }
.page-header { padding: 40px 20px; }
.date-bar { padding: 12px 20px; }
}
Legal · Solavène LLC
Refund Policy
We stand behind every product we make. If something isn't right, we'll make it right.
30 Days
Return Window
Unopened products may be returned within 30 days of delivery for a full refund
5–10 Days
Refund Processing
Approved refunds returned to your original payment method within 5–10 business days
Email First
Contact Us
Always email us before returning anything — do not send items back without authorization
Contents
01
Return Eligibility
We want you to love every Solavène product. If for any reason you're not satisfied, please reach out — we're a small business and we take every customer experience personally.
Eligible for Return
- Unopened products in their original, undamaged packaging may be returned within 30 days of the delivery date for a full refund of the product price.
- Products that arrive damaged or defective are eligible for a full refund or free replacement regardless of whether they have been opened, provided you contact us within 7 days of delivery.
- Products where we shipped the wrong item are eligible for a full refund or free replacement at no cost to you.
- Orders that are lost in transit and confirmed undeliverable by the carrier are eligible for a full refund or free replacement.
Not Eligible for Return
- Opened personal care products (Calm Lip Balm, Ease Body Oil) — for hygiene and safety reasons, we cannot accept returns of opened topical products.
- Opened consumable products (Daily Calm Tea, Dusk Tea) — opened food and herbal supplement products cannot be returned.
- Products returned more than 30 days after delivery without prior written approval from Solavène.
- Products that have been damaged by the customer after delivery through improper use or storage.
- Products purchased through unauthorized third-party resellers — all purchases must be made directly through solavenebotanicals.com to be covered by this policy.
Exception process: If you have opened a product and are genuinely unsatisfied with the results, please contact us anyway. We review these situations on a case-by-case basis and will always try to find a fair resolution. We would rather hear from you than have you walk away unhappy.
02
Common Scenarios at a Glance
Not sure if your situation qualifies? Here's a quick reference for the most common cases.
| Situation | Eligible? | What We'll Do | Timeframe |
|---|---|---|---|
| Unopened product — changed mind | Yes | Full product refund | Within 30 days of delivery |
| Product arrived damaged | Yes | Full refund or free replacement | Contact within 7 days of delivery |
| Wrong item received | Yes | Correct item sent + free return label | Contact within 7 days of delivery |
| Package lost in transit | Yes | Full refund or free replacement | After carrier investigation |
| Opened product — not satisfied | Case by case | We'll work with you to find a resolution | Contact us to discuss |
| Opened product — allergic reaction | Yes | Full refund — always | Contact within 14 days of delivery |
| Opened product — simply changed mind | No | Cannot accept return — contact us anyway | — |
| Return after 30 days (unopened) | Case by case | Contact us — we'll review | Prior approval required |
03
How to Initiate a Return
Do not send products back without contacting us first. Returns sent without prior authorization may not be processed. The process is simple and fast.
1
Email us at info@solavenebotanicals.com
Include your order number, the product(s) you'd like to return, and the reason. If your product arrived damaged, please attach a photo — this helps us improve and speeds up your resolution.
2
We'll respond within 1–2 business days
We'll review your request and confirm whether your return is approved, along with instructions for sending the item back if required.
3
Ship your return (if applicable)
For eligible returns, ship the item back in its original packaging if possible. We'll provide the return address. For damaged or incorrect items, we will provide a prepaid return label — you won't pay a penny for our mistakes.
4
Refund issued within 5–10 business days
Once we receive and inspect your return, we'll process your refund to your original payment method. You'll receive an email confirmation when the refund is issued.
04
Refund Processing
- Approved refunds are processed to your original payment method — credit card, debit card, or other method used at checkout.
- Refunds are issued within 5–10 business days of receiving your returned item or approving a no-return refund (for damaged, lost, or wrong-item cases).
- Your bank or card issuer may take an additional 3–5 business days to post the credit to your account. This is outside our control.
- Original shipping costs are non-refundable unless the return is the result of our error (damaged product, wrong item shipped, lost in transit).
- If you used a discount code on your original order, the refund will reflect the amount you actually paid, not the pre-discount price.
- If you purchased a bundle and are returning only part of it, refunds will be calculated at the individual product price within the bundle.
Partial refunds: In cases where only part of an order qualifies for a refund, we will issue a partial refund for the eligible items only. We'll always be transparent about what's included in any refund we issue.
05
Exchanges
We do not process direct exchanges at this time. If you would like a different product, the fastest path is:
- Initiate a return for the eligible item per the process above
- Place a new order for the product you'd like
If you received a damaged or defective product and would prefer a replacement rather than a refund, we are happy to send one at no additional charge. Just let us know your preference when you contact us.
06
Return Shipping
Who pays for return shipping
| Return Reason | Return Shipping Cost |
|---|---|
| Changed mind — unopened product | Customer's responsibility |
| Damaged or defective product | Solavène provides prepaid label — free |
| Wrong item received | Solavène provides prepaid label — free |
| Lost in transit | No return required — refund or replacement issued |
| Allergic reaction | Solavène provides prepaid label — free |
- We recommend using a trackable shipping method for all returns. Solavène is not responsible for return packages lost in transit that cannot be tracked.
- Items must be packaged securely for return shipping. Products damaged during return transit due to inadequate packaging may not qualify for a refund.
- Please do not include items in your return that were not authorized by our team — we cannot be responsible for unrequested items sent to us.
07
Exceptions & Special Cases
Allergic Reactions
If you experience an allergic reaction to any Solavène product, please discontinue use immediately and contact us. We will issue a full refund and we genuinely want to know — both to help you and to improve our products. Please review the full ingredient list before purchase if you have known sensitivities.
Sale & Discounted Items
Products purchased at regular price using a discount code are eligible for our standard return policy. Items marked as Final Sale are not eligible for return or refund unless they arrive damaged or defective.
Bundles
If you purchased the Complete Ritual Bundle and wish to return part of it, we will accept returns of individual unopened products within the bundle. Refunds for partial bundle returns will be calculated at the pro-rated individual bundle price for the returned item(s).
Subscription Orders
If you have an active subscription, you may cancel or modify it before your next charge date. Subscription cancellations do not trigger automatic refunds for orders already processed and shipped. To cancel a subscription, contact us at info@solavenebotanicals.com before your next billing date.
Promotional & Gift Items
Free promotional items or gifts included with orders are not eligible for return or exchange. They will not affect the refund amount for a returned paid item.
When in doubt, just email us. This policy covers our standard situations, but real life is sometimes more complicated. If your situation doesn't fit neatly into any of the above, reach out to us directly. We are a small, honest business and we will always try to do right by you.
08
Contact Us
For all return and refund requests, please contact us by email. Include your order number and a brief description of the issue. We respond to every message personally, typically within 1–2 business days.
Solavène LLC — Returns & Refunds
Email: info@solavenebotanicals.com
Website: solavenebotanicals.com
Business: Solavène LLC · Tampa, Florida
Response time: 1–2 business days · Please include your order number in all correspondence
Our commitment to you
We formulate every Solavène product with care, test every batch, and stand fully behind the quality of what we make. We are not a big corporation with a rigid returns department — we are a small botanical wellness brand that genuinely wants you to be satisfied. If something goes wrong, tell us. We will make it right.