Shipping Policy — Solavène Botanicals
@import url('https://fonts.googleapis.com/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;1,300&family=Jost:wght@300;400;500&display=swap');
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
--gold: #C8973A;
--moss: #2A3D2E;
--moss-dark: #1C2A1E;
--sage: #6B8C6E;
--cream: #F7F2E8;
--cream-dark: #EDE8DC;
--ink: #1a1a14;
--text: #3D3D30;
--muted: #7A7A6A;
--border: rgba(200,151,58,.15);
}
body {
font-family: 'Jost', system-ui, sans-serif;
background: var(--cream);
color: var(--ink);
line-height: 1.7;
}
/* ── HEADER ── */
.page-header {
background: var(--moss);
padding: 56px 40px 48px;
text-align: center;
position: relative;
overflow: hidden;
}
.page-header::before {
content: '';
position: absolute;
inset: 0;
background: radial-gradient(ellipse 600px 300px at 50% 120%, rgba(200,151,58,.07), transparent 70%);
pointer-events: none;
}
.ph-eye {
font-size: 9px;
font-weight: 500;
letter-spacing: 4px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 12px;
}
.ph-title {
font-family: 'Cormorant Garamond', serif;
font-size: 44px;
font-weight: 300;
color: #fff;
margin-bottom: 10px;
}
.ph-sub {
font-size: 13px;
font-weight: 300;
color: rgba(255,255,255,.4);
line-height: 1.75;
max-width: 480px;
margin: 0 auto;
}
.ph-rule {
width: 48px;
height: 1px;
background: var(--gold);
opacity: .4;
margin: 18px auto 0;
}
/* ── DATE BAR ── */
.date-bar {
background: #fff;
border-bottom: 1px solid var(--border);
padding: 12px 40px;
text-align: center;
font-size: 11px;
font-weight: 300;
color: var(--muted);
letter-spacing: .5px;
}
.date-bar strong { color: var(--moss); font-weight: 500; }
/* ── LAYOUT ── */
.page-wrap {
max-width: 860px;
margin: 0 auto;
padding: 56px 40px 80px;
}
/* ── QUICK SUMMARY CARDS ── */
.summary-grid {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 14px;
margin-bottom: 48px;
}
.summary-card {
background: var(--moss);
border-radius: 12px;
padding: 24px 20px;
text-align: center;
}
.sc-icon { font-size: 24px; margin-bottom: 10px; display: block; }
.sc-label {
font-size: 9px;
font-weight: 600;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 6px;
}
.sc-value {
font-family: 'Cormorant Garamond', serif;
font-size: 22px;
font-weight: 300;
color: #fff;
margin-bottom: 4px;
line-height: 1.2;
}
.sc-note {
font-size: 11px;
font-weight: 300;
color: rgba(255,255,255,.35);
line-height: 1.5;
}
/* ── SECTIONS ── */
.tc-section {
margin-bottom: 44px;
scroll-margin-top: 24px;
}
.sec-header {
display: flex;
align-items: center;
gap: 14px;
margin-bottom: 16px;
padding-bottom: 12px;
border-bottom: 1px solid var(--border);
}
.sec-icon {
font-size: 20px;
flex-shrink: 0;
width: 40px;
height: 40px;
background: #fff;
border: 1px solid var(--border);
border-radius: 8px;
display: flex;
align-items: center;
justify-content: center;
}
.sec-title {
font-size: 16px;
font-weight: 500;
color: var(--moss);
}
.body-text {
font-size: 13.5px;
font-weight: 300;
color: var(--text);
line-height: 1.9;
margin-bottom: 14px;
}
.body-text strong { font-weight: 500; color: var(--moss); }
.body-text a { color: var(--gold); text-decoration: none; }
.body-text a:hover { text-decoration: underline; }
.sub-head {
font-size: 11px;
font-weight: 600;
letter-spacing: 1.5px;
text-transform: uppercase;
color: var(--moss);
margin: 20px 0 8px;
}
/* ── SHIPPING RATES TABLE ── */
.rates-table {
width: 100%;
border-collapse: collapse;
background: #fff;
border-radius: 10px;
overflow: hidden;
margin: 16px 0 20px;
border: 1px solid var(--border);
}
.rates-table thead tr {
background: var(--moss);
}
.rates-table thead th {
font-size: 9px;
font-weight: 600;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--gold);
padding: 12px 16px;
text-align: left;
}
.rates-table tbody tr {
border-bottom: 1px solid var(--border);
transition: background .15s;
}
.rates-table tbody tr:last-child { border-bottom: none; }
.rates-table tbody tr:hover { background: #FDFAF4; }
.rates-table tbody td {
font-size: 13px;
font-weight: 300;
color: var(--text);
padding: 12px 16px;
vertical-align: top;
}
.rates-table tbody td:first-child { font-weight: 400; color: var(--moss); }
.rates-table tbody td.free {
color: #166534;
font-weight: 500;
}
.rates-table tbody td.highlight {
background: #FDFAF4;
}
/* ── LIST ── */
.tc-list {
list-style: none;
padding: 0;
margin: 0 0 14px;
}
.tc-list li {
display: flex;
gap: 12px;
padding: 7px 0;
font-size: 13.5px;
font-weight: 300;
color: var(--text);
line-height: 1.75;
border-bottom: 1px solid rgba(200,151,58,.06);
}
.tc-list li:last-child { border-bottom: none; }
.tc-list li::before {
content: '✦';
color: var(--gold);
font-size: 9px;
flex-shrink: 0;
margin-top: 5px;
opacity: .6;
}
/* ── CALLOUTS ── */
.callout {
border-left: 3px solid var(--gold);
background: #FDFAF4;
border-radius: 0 8px 8px 0;
padding: 14px 18px;
margin: 16px 0;
font-size: 13px;
font-weight: 300;
color: var(--text);
line-height: 1.8;
}
.callout strong { font-weight: 500; color: var(--moss); }
.callout-label {
font-size: 9px;
font-weight: 700;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 5px;
}
.callout.green {
border-left-color: #166534;
background: #F0FDF4;
}
.callout.green strong { color: #166534; }
/* ── TIMELINE ── */
.timeline {
margin: 16px 0 20px;
}
.tl-row {
display: flex;
gap: 16px;
padding: 14px 0;
border-bottom: 1px solid rgba(200,151,58,.08);
align-items: flex-start;
}
.tl-row:last-child { border-bottom: none; }
.tl-step {
font-family: 'Cormorant Garamond', serif;
font-size: 22px;
color: var(--gold);
opacity: .7;
min-width: 28px;
line-height: 1.2;
flex-shrink: 0;
}
.tl-content { flex: 1; }
.tl-title {
font-size: 13px;
font-weight: 500;
color: var(--moss);
margin-bottom: 3px;
}
.tl-body {
font-size: 13px;
font-weight: 300;
color: var(--muted);
line-height: 1.7;
}
/* ── CONTACT BLOCK ── */
.contact-block {
background: var(--moss);
border-radius: 10px;
padding: 24px 28px;
margin-top: 16px;
}
.cb-label {
font-size: 9px;
font-weight: 600;
letter-spacing: 3px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 10px;
}
.cb-line {
font-size: 13px;
font-weight: 300;
color: rgba(255,255,255,.6);
line-height: 1.9;
}
.cb-line strong { color: rgba(255,255,255,.85); font-weight: 400; }
.cb-line a { color: var(--gold); text-decoration: none; }
/* ── FOOTER ── */
.page-footer {
background: var(--moss-dark);
padding: 24px 40px;
text-align: center;
}
.pf-brand {
font-family: 'Cormorant Garamond', serif;
font-size: 15px;
letter-spacing: 5px;
text-transform: uppercase;
color: var(--gold);
opacity: .6;
margin-bottom: 6px;
}
.pf-note {
font-size: 10px;
font-weight: 300;
color: rgba(255,255,255,.2);
line-height: 1.7;
}
.pf-note a { color: rgba(255,255,255,.3); text-decoration: none; }
@media(max-width:680px){
.page-wrap{ padding: 36px 20px 60px; }
.summary-grid{ grid-template-columns: 1fr; }
.page-header{ padding: 40px 20px; }
.ph-title{ font-size: 34px; }
}
Effective Date: January 1, 2025 · Last Updated: March 2025 · Solavène Botanicals · Tampa, Florida
📦
Processing Time
1–3 Business Days
Orders processed Monday–Friday, excluding holidays
🚚
Standard Shipping
5–8 Business Days
After processing · USPS or UPS
✨
Free Shipping
Orders $60+
Free standard shipping on all US orders over $60
All Solavène orders are processed and packed by hand in Tampa, Florida. We take care with every order to ensure your products arrive safely and beautifully packaged.
- Orders are processed within 1–3 business days of receipt. Business days are Monday through Friday, excluding federal holidays.
- Orders placed on weekends or holidays will begin processing on the next business day.
- You will receive an order confirmation email immediately after purchase and a separate shipping confirmation email with tracking information once your order has been picked up by the carrier.
- During high-volume periods — including product launches, holidays, and promotional events — processing times may extend to 3–5 business days. We will communicate any significant delays.
- We do not process or ship orders on the following US holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
Need it sooner?
If you need your order by a specific date, please contact us at
info@solavenebotanicals.com before placing your order and we will do our best to accommodate your timeline.
We ship all US orders via USPS or UPS. Carrier selection is based on your location and order size. Estimated delivery times are from the date of shipment, not the date of order.
| Shipping Method |
Order Total |
Cost |
Est. Delivery |
| Standard Shipping |
Under $60 |
Calculated at checkout |
5–8 business days |
| Standard Shipping |
$60 and over |
FREE |
5–8 business days |
| Expedited Shipping |
Any amount |
Calculated at checkout |
2–3 business days |
| Priority Overnight |
Any amount |
Calculated at checkout |
Next business day |
Free shipping tip: The Complete Ritual Bundle ($74) automatically qualifies for free standard shipping — the easiest way to get all four Solavène products delivered at no extra cost.
Delivery estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary based on your location, carrier volume, and other factors outside our control. Remote or rural addresses may experience longer delivery windows.
Domestic (United States)
We ship to all 50 US states, including Alaska and Hawaii. Please note that orders to Alaska and Hawaii may experience longer delivery times and higher shipping costs than orders to the contiguous 48 states.
US Territories
We currently ship to Puerto Rico, Guam, the US Virgin Islands, and other US territories. Shipping times to territories may be longer than standard US estimates. Additional shipping fees may apply.
PO Boxes & Military Addresses
We ship to PO Boxes and APO/FPO/DPO military addresses via USPS. Delivery to military addresses may take longer than standard estimates depending on the destination.
International Shipping
International shipping is currently not available through our website. We are working to expand our shipping destinations. If you are located outside the United States and are interested in our products, please contact us at info@solavenebotanicals.com — we may be able to accommodate select international orders on a case-by-case basis.
1
Order Confirmed
You receive an order confirmation email immediately after purchase. This confirms we received your order and payment.
2
Order Processing
Your order is picked, packed by hand, and prepared for shipment. This takes 1–3 business days.
3
Shipped — Tracking Email Sent
Once your order is handed to the carrier, you receive a shipping confirmation email with your tracking number. Click the link in that email to track your package in real time.
4
Out for Delivery
Your carrier will provide delivery notifications. Some carriers offer delivery window estimates on the day of delivery.
5
Delivered
Your order is delivered. If you have any issues with your delivery, contact us within 7 days.
Tracking not updating? It can take up to 24 hours after your shipping confirmation email for tracking information to update in the carrier's system. If your tracking number shows no activity after 48 hours, please contact us.
We package every Solavène order with care. Our goal is for your order to arrive as beautifully as it left us — and to reflect the quality of what's inside.
- All orders are shipped in sturdy, protective outer packaging to prevent damage in transit.
- Fragile items — including the Ease Body Oil amber glass dropper bottle — are wrapped with protective cushioning material.
- Liquid and oil products are sealed in protective bags as a precaution against leakage during transit.
- We use minimal, clean packaging in keeping with our brand values. We are working toward increasingly sustainable packaging options.
- A packing slip is included with every order. Gift orders can be requested without a packing slip — note this in your order comments at checkout.
Package Marked Delivered But Not Received
- Check with neighbors, building management, or any secure package locations at your address.
- Check around your front door, porch, or any alternate delivery locations the carrier may have used.
- Contact your local post office or carrier with your tracking number — they can often locate packages marked as delivered.
- If you still cannot locate the package after 48 hours, contact us at info@solavenebotanicals.com within 7 days of the marked delivery date and we will work with you to resolve the issue.
Package Lost in Transit
If your tracking information shows no movement for more than 7 business days, your package may be lost in transit. Please contact us and we will file a claim with the carrier and arrange a replacement shipment or refund.
Damaged in Transit
If your order arrives damaged, please take photos of the packaging and damaged items before discarding anything and contact us within 7 days of delivery. We will arrange a replacement or issue a refund at no cost to you.
Incorrect Address
Please verify your shipping address carefully before completing your order. Solavène is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an address error immediately after placing your order, contact us right away — we will do our best to correct it before the order ships, but we cannot guarantee changes once the order is in processing.
Address Changes
Once an order has been shipped and a tracking number assigned, we are unable to redirect the package. Address changes must be requested before the order ships.
Our shipping policy covers the delivery of your order. For information about returns, refunds, and exchanges, please see our full Return Policy.
In brief: unopened products may be returned within 30 days of delivery. Damaged or defective items are replaced at no cost. Please contact us before returning any item.
We are a small business and we handle every order personally. If you have any question about your shipment, we're here to help.
