By accessing or using the Solavène website (solavenebotanicals.com) or purchasing any Solavène product, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

These Terms and Conditions apply to all visitors, users, and customers. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms. The current version will always be available on this page with its effective date noted above.

These terms apply to all products sold by Solavène Botanicals LLC, a limited liability company registered in the state of Florida.

Solavène offers botanical wellness products including herbal lip balms, body oils, and herbal tea blends. We make every effort to accurately describe our products, including ingredients, weights, and directions for use.

We strive to display product colors, packaging, and descriptions as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual product appearance. Minor variations in color, packaging, and formulation may occur between batches.

• All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
• Prices are listed in US dollars and are subject to change without notice. The price at the time of your order will be honored.
• We reserve the right to limit quantities of any product sold or to refuse service to any customer.
• Discount codes and promotional offers are subject to their stated terms and may be discontinued at any time.

Solavène products are formulated with botanicals that have been used traditionally and studied in peer-reviewed research for their antiviral, anti-inflammatory, and immune-supporting properties. However, this information is provided for educational purposes only and does not constitute medical advice.

• Solavène products are not a substitute for professional medical advice, diagnosis, or treatment.
• Always consult a qualified healthcare provider before using our products if you are pregnant, nursing, taking medications, or have a medical condition.
• If you experience a severe or worsening medical condition, seek medical attention immediately — do not rely solely on any wellness product.
• Individual results vary. The ingredient research we reference reflects general scientific study, not a guarantee of specific outcomes for any individual.
• The educational content on our website, including our Education Hub, is provided for informational purposes and is not medical advice.

Solavène complies with all applicable FTC and FDA guidelines for cosmetic and herbal supplement marketing. We do not make disease claims and we do not claim our products cure, treat, or prevent any medical condition.

By placing an order, you represent that you are at least 18 years of age and are authorized to use the payment method provided.

• Orders are processed within 1–3 business days of receipt. Processing times may be longer during high-volume periods or holidays.
• You will receive an order confirmation email upon purchase and a shipping confirmation with tracking information once your order ships.
• We reserve the right to cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity. A full refund will be issued for any cancelled order.

• Payment is processed at the time of order via our secure payment processor. We accept major credit cards, debit cards, and other payment methods displayed at checkout.
• All transactions are encrypted and processed securely. Solavène does not store your full credit card information.
• Sales tax is calculated and applied based on your shipping address and applicable state and local laws.

Solavène ships to addresses within the United States. International shipping availability may vary and will be indicated at checkout.

• Estimated delivery times are provided at checkout and are estimates only — they are not guarantees. Delivery times may vary due to carrier delays, weather, holidays, or other factors outside our control.
• Solavène is not responsible for delays caused by shipping carriers once a package has been picked up and a tracking number assigned.
• Risk of loss and title for products passes to you upon delivery to the carrier.
• If a package is marked as delivered but not received, please first check with neighbors and your local post office, then contact us within 7 days of the marked delivery date.
• Solavène is not responsible for packages delivered to an incorrect address provided by the customer. Please verify your shipping address before completing your order.
• For orders lost in transit, we will work with the carrier to locate the package or issue a replacement or refund at our discretion.

Your satisfaction matters to us. We want you to feel confident purchasing from Solavène.

• Unopened products may be returned within 30 days of delivery for a full refund of the product price, minus return shipping costs.
• Opened products: Due to the nature of personal care and consumable products, we are unable to accept returns of opened items. If you are unsatisfied with an opened product, please contact us — we review these situations on a case-by-case basis.
• Damaged or defective products: If your order arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage. We will issue a replacement or full refund at no cost to you.
• Wrong item received: If you receive the wrong product, contact us within 7 days. We will arrange a return and send the correct item at no additional cost.

Approved refunds will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.

To initiate a return or report an issue, please contact us at [email protected] with your order number and reason for return. Do not return items without contacting us first.

By purchasing Solavène products, you agree to use them as directed and accept responsibility for your use of the products.

• Read all product labels and directions before use. Follow all instructions and warnings printed on the packaging.
• Perform a patch test before first use of any topical product. Apply a small amount to the inside of your wrist and wait 24 hours before full application.
• Keep all products out of reach of children.
• For external use only — topical products (Calm Lip Balm, Ease Body Oil) are not for internal use.
• Avoid contact with eyes. If contact occurs, rinse thoroughly with water.
• Discontinue use and consult a healthcare provider if you experience any adverse reaction, irritation, or allergic response.

• Daily Calm Tea and Dusk Tea are herbal supplements intended for adult use only.
• Not recommended for use during pregnancy or while nursing without prior consultation with a healthcare provider.
• Dusk Tea contains valerian root and passionflower, which may cause drowsiness. Do not drive or operate heavy machinery after use.
• Consult your healthcare provider before use if you are taking prescription medications, as herbal ingredients may interact with certain drugs.
• Individuals with known allergies to any listed ingredient should not use that product.

All content on the Solavène website — including but not limited to text, product descriptions, formulations, brand identity, logos, graphics, images, and the Solavène name and mark — is the property of Solavène Botanicals LLC and is protected by applicable intellectual property laws.

• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Solavène website or its content without express written permission from Solavène Botanicals LLC.
• The Solavène name, sun mark logo, product names (Calm Lip Balm, Ease Body Oil, Daily Calm Tea, Dusk Tea), and associated branding are proprietary to Solavène Botanicals LLC.
• Product formulations, ingredient ratios, and manufacturing processes are proprietary and confidential. Any reproduction or distribution of this information without authorization is prohibited.
• Educational content on our website may be shared for personal, non-commercial use with attribution. Commercial use requires written permission.

To the fullest extent permitted by applicable law, Solavène Botanicals LLC, its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with:

• Your use of or inability to use our products or website
• Any adverse reaction or harm arising from product use when directions and warnings have not been followed
• Any unauthorized access to or alteration of your transmissions or data
• Any errors or omissions in website content
• Any third-party content or links accessible through our website

In no event shall Solavène Botanicals LLC's total liability to you for all claims arising out of or relating to the use of our products or website exceed the amount paid by you for the specific product(s) giving rise to the claim.

You agree to indemnify and hold harmless Solavène Botanicals LLC and its principals, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of our products or website, your violation of these Terms, or your violation of any rights of a third party.